Customer Success Playbook S3 E36 - Ken Sandy - AI Will Revolutionize the Skills PM's Need
The Customer Success Playbook · 2025-03-28 · 17 min
Episode notes
Send us Fan Mail It’s AI Friday on the Customer Success Playbook! In this forward-looking finale of our three-part series with Ken Sandy, we explore how artificial intelligence is reshaping product leadership. From discovery and prototyping to ethical decision-making and team collaboration, AI is not just changing the tools—it's changing the very skills product managers need. Whether you’re a product leader or part of a cross-functional team, this conversation offers a roadmap for navigating the AI evolution without losing your human touch. Detailed Description: In this must-listen conclusion to our three-part series, Roman Trebon and Kevin Metzger sit down once again with Ken Sandy, author of The Influential Product Manager , to dissect how AI is revolutionizing the way product managers work. Ken kicks things off with a big-picture perspective: AI's impact will be long-term and transformative, but not immediate or magic. Drawing from past technological revolutions, he explains the familiar hype cycle—from inflated expectations to eventual disruption—and positions AI right in the middle of it. But the real gold is in the practical insights.