Customer Success Playbook S3 E36 - Ken Sandy - AI Will Revolutionize the Skills PM's Need

Episode notes

Send us Fan Mail It’s AI Friday on the Customer Success Playbook! In this forward-looking finale of our three-part series with Ken Sandy, we explore how artificial intelligence is reshaping product leadership. From discovery and prototyping to ethical decision-making and team collaboration, AI is not just changing the tools - it's changing the very skills product managers need. Whether you’re a product leader or part of a cross-functional team, this conversation offers a roadmap for navigating the AI evolution without losing your human touch. Detailed Description: In this must-listen conclusion to our three-part series, Roman Trebon and Kevin Metzger sit down once again with Ken Sandy, author of The Influential Product Manager , to dissect how AI is revolutionizing the way product managers work. Ken kicks things off with a big-picture perspective: AI's impact will be long-term and transformative, but not immediate or magic. Drawing from past technological revolutions, he explains the familiar hype cycle - from inflated expectations to eventual disruption - and positions AI right in the middle of it. But the real gold is in the practical insights.

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