Customer Success Playbook S3 E35 - Ken Sandy - Solve Meaningful Customer Problems

Episode notes

Send us Fan Mail In this dynamic midweek episode of the Customer Success Playbook, Kevin Metzger and Roman Trebon are back with product leadership veteran Ken Sandy. This time, Ken tackles one of the most pressing challenges in modern product management: how to juggle the urgent demand for quick wins with the strategic need for long-term customer value. He delivers practical frameworks, witty anecdotes, and powerful reframes that will resonate far beyond the product team. Detailed Description: We’ve all felt the squeeze: stakeholders want that feature live yesterday , while customers expect thoughtful innovation. In this energizing conversation, Ken Sandy - author of The Influential Product Manager - returns to the Customer Success Playbook to answer one big question: how can product leaders (and cross-functional teams) balance short-term revenue goals with long-term innovation? Ken starts with a provocative truth: solving meaningful customer problems should inherently deliver business value. If it doesn’t, the strategy might be missing the mark.

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