The Customer Success Channel · 2018-04-16 · 29 min
Customer Success is a field and career path that has been really taking off, particularly in Europe, over the past few years, and that is understandable with all of the new SaaS companies that are establishing themselves all around the world. I got to speak with Sue Nabeth, owner of Success Track Enterprise - a customer success consulting company and one of the co-founders of Customer Success Europe, and pick her brain about her experiences in the business for 7+ years and some of the differences she sees between how customer success is done in the US versus the EU. She also provides insights and advice on what companies can do to help improve their customer success efforts.
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Sue Nabeth Moore, Co-founder of Success Chain - Planning for Customer Success in 2024
Maranda Dziekonski, Senior VP of CS at Datasembly - The importance of revenue in CS
Chris Regester, CCO at Planhat - Delivering customer outcomes with a value framework