The Customer Success Channel · 2021-01-11 · 32 min
In this episode, our host Anika Zubair chats with Ray Rauch , VP of Customer Success at Concord , about the evolution of the CSM. Customer success has been a discipline for over 10 years now and what started out as a proactive account management position has now evolved. Companies have teams, including customer marketing, account executives and product managers who work directly with CS to deliver a customer first product roadmap. CS has now become the heart of most SaaS organizations and the role of the CSM is more important than ever before. Podcast enquiries: sofia@planhat.com
Other episodes covering the same guests and topics, from across The B2B Podcast Index.
B2B Sales Strategy and AI in Sales: Deal Intelligence That Drives RevenueThe B2B Revenue Executive Experience · on Customer success80 / 100
Ep.17- How to Treat Customer Success as a Revenue Growth Lever and Not Post-Sales Babysitting with Ivan StefanovskiPre-Sales Unplugged: Leadership Playbook · on Customer success76 / 100
Scaled MongoDB From $35M to $2B - Why He HATES the Word PlaybookHunters and Unicorns · on Customer success74 / 100
Product Fruits: They hit $2M ARR on PPC alone, and rebuilding around AI broke the playbookThe SaaS Growth podcast · on Customer success73 / 100
Jared Cook - A Rebel Story of a CS Leader Scaling a Side Hustle with AIThe Rebels Of SaaS · on Customer success67 / 100
Why Customer Success Is the Next Major Category in MedTech with Rupal Ayer, Senior Director of Customer Success at SolventumOutcomes Rocket · on Customer success63 / 100
A special episode: Big thanks to Anika, and a cheerful hello to Malin!71 / 100
Brandon Ramsey, Head of CS at OnsiteIQ - Customer success is not sales
Sue Nabeth Moore, Co-founder of Success Chain - Planning for Customer Success in 2024
Maranda Dziekonski, Senior VP of CS at Datasembly - The importance of revenue in CS
Chris Regester, CCO at Planhat - Delivering customer outcomes with a value framework