Rav Dhaliwal, VC Investor - How Customer Success Drives Company Valuation

Episode notes

Our host, Anika Zubair and now VC investor Rav Dhaliwal talk about how he has scaled Customer Success teams, how Venture Capitalists look at Customer Success strategies of their investments and his views on Customer Success leading indicators such as NPS and CSAT. Prior to becoming a VC, Rav has run Customer Success at Slack in EMEA, and held senior Customer Success positions, managing key processes like Customer Onboarding and expansion at firms such as Zendesk , Microsoft and Salesforce .Customer Success is fast becoming one of the key drivers of company valuations. Having a clear, repeatable customer lifecycle, low gross churn, strong customer net retention and a Customer Success strategy that maximises customer lifetime value are differentiators when VCs assess potential investments.

Related episodes across the Index

Other episodes covering the same guests and topics, from across The B2B Podcast Index.

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• A special episode: Big thanks to Anika, and a cheerful hello to Malin!71 / 100
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