The Customer Success Channel · 2020-10-01 · 41 min
In this episode, our host Anika Zubair chats with George C. Huang , Director of Customer Experience & Success at Remo , a tech startup behind Remo Conference, an interactive videoconferencing platform for creating interactive online experiences that rival live, in-person events. A large part of Remos’ success is directly related to Customer Success and their customer experience. They have scaled and grown their business but specifically their Customer Success organization over the last 3 months. We discuss how focusing on Customer Success from the beginning can lead to astronomical growth. Podcast enquiries: sofia@planhat.com
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Chris Regester, CCO at Planhat - Delivering customer outcomes with a value framework