The Customer Success Channel · 2018-04-02 · 26 min
Bonjoro is all about making the onboarding experience personal by allowing you to send a personalized video message to your customer’s inbox. With a product that is so customer focused it is no surprise that their sales team and process is very customer centric as well. I spoke to one of their Head of Sales, Amaan Nathoo, about how they have a sales team that is heavily overlapping with customer success and why they have chosen to do so. He also give some recommendations, from the perspective of a sales person, about how to make it so that customer success and sales can communicate better and help each other out.
Other episodes covering the same guests and topics, from across The B2B Podcast Index.
B2B Sales Strategy and AI in Sales: Deal Intelligence That Drives RevenueThe B2B Revenue Executive Experience · on Customer success80 / 100
Ep.17- How to Treat Customer Success as a Revenue Growth Lever and Not Post-Sales Babysitting with Ivan StefanovskiPre-Sales Unplugged: Leadership Playbook · on Customer success76 / 100
Scaled MongoDB From $35M to $2B - Why He HATES the Word PlaybookHunters and Unicorns · on Customer success74 / 100
Product Fruits: They hit $2M ARR on PPC alone, and rebuilding around AI broke the playbookThe SaaS Growth podcast · on Customer success73 / 100
Jared Cook - A Rebel Story of a CS Leader Scaling a Side Hustle with AIThe Rebels Of SaaS · on Customer success67 / 100
Why Customer Success Is the Next Major Category in MedTech with Rupal Ayer, Senior Director of Customer Success at SolventumOutcomes Rocket · on Customer success63 / 100
A special episode: Big thanks to Anika, and a cheerful hello to Malin!71 / 100
Brandon Ramsey, Head of CS at OnsiteIQ - Customer success is not sales
Sue Nabeth Moore, Co-founder of Success Chain - Planning for Customer Success in 2024
Maranda Dziekonski, Senior VP of CS at Datasembly - The importance of revenue in CS
Chris Regester, CCO at Planhat - Delivering customer outcomes with a value framework