The Customer Success Channel · 2020-03-11 · 46 min
Our host, Anika Zubair talks to Adrian Beck , Senior Director of Customer Success at Tanium about his experiences growing the Customer Success organisation from 15 people to 70 people in 7 countries over 3 years! As any Customer Success leader knows, recruiting strong CS team members is incredibly challenging. Firstly, CS is fast growing but still a young profession so the pool of experience is small, secondly there are many different forms of Customer Success Management from high touch to pure tech touch and thirdly succeeding at Customer Success requires a broad set of skills. Put simply, it’s hard to succeed at Success. *Apologies for the audio around the 17 min mark
Other episodes covering the same guests and topics, from across The B2B Podcast Index.
How B2B Marketers Use Customer Marketing for ExpansionB2B Marketing with Fexingo · on Customer success83 / 100
Hotel Tech Pays More, But Is It Better? | Edouard ClarkSchulering HUB Talking Hospitality Podcast · on Customer success80 / 100
She built Microsoft's Great Copilot Journey Program. Now, AI is her Co-Founder | Kristin GinnUnlocked Professional: AI and Future of Work · on Tanium80 / 100
B2B Sales Strategy and AI in Sales: Deal Intelligence That Drives RevenueThe B2B Revenue Executive Experience · on Customer success80 / 100
Ep.17- How to Treat Customer Success as a Revenue Growth Lever and Not Post-Sales Babysitting with Ivan StefanovskiPre-Sales Unplugged: Leadership Playbook · on Customer success76 / 100
Ep. 192 - Why SaaS Growth Now Starts After the SaleSaaS Backwards · on Customer success76 / 100
A special episode: Big thanks to Anika, and a cheerful hello to Malin!71 / 100
Brandon Ramsey, Head of CS at OnsiteIQ - Customer success is not sales
Sue Nabeth Moore, Co-founder of Success Chain - Planning for Customer Success in 2024
Maranda Dziekonski, Senior VP of CS at Datasembly - The importance of revenue in CS
Chris Regester, CCO at Planhat - Delivering customer outcomes with a value framework