Ep.19 - How To Build A Best-in-Class Restaurant Tech Stack - Jackson Versitano - Supy Talks Podcast

Episode notes

In this episode of Supy Talks, we’re joined by Jackson Versitano, Senior Director of Hospitality at Lightspeed, to break down why hospitality is harder to run (and scale) than retail — and what operators need to get right as they grow.Jackson brings over a decade of experience across retail and hospitality tech, and shares a practical view on scaling: why perishables and tight trading windows make margins unforgiving, why people + technology are the biggest levers, and how data, POS integrations, and AI should be approached without hype.We cover: Retail vs hospitality: what’s fundamentally different Why scaling breaks without strong foundations People + tech: the two biggest levers for multi-site growth Best-in-class stacks vs all-in-one software POS as the “brain” + why integrations matter AI in restaurants: start slow, fix data firstYou’ll also hear: “Concept + location” as the real starting point Why bad data makes AI risky (garbage in, garbage out) How plug-and-play integrations support long-term scale