Rethinking Trust in the GenAI Era with Mahi Sethuraman

Episode notes

How do leaders navigate the delicate balance between rapid innovation and maintaining consumer trust? This question sits at the heart of a fascinating conversation between Mahi Sethuraman, the Vice President of Consumer Engineering at Credit Acceptance, and Kyle Langworthy, Partner and Head of AI, ML, and Data Practice at Riviera Partners. In this episode of the Signal to Noise Podcast, Mahi shares insights about the transformative journey from traditional banking to AI-powered financial services. What You’ll Learn: How to navigate the evolution of consumer trust from early digital payments to AI-powered interactions Why data fluency and hands-on technical expertise remain crucial for modern fintech leaders How to identify and nurture talent that can drive rapid transformation while maintaining operational excellence Why focusing on collaborative team dynamics yields better results than pursuing individual "10x engineers" The strategic approach to implementing AI solutions beyond the hype Mahi Sethuraman is the Vice President of Consumer Engineering at Credit Acceptance, bringing two decades of experience in building financial technologies that serve millions of consumers.