Mastering CS: Candid Leader Insights · 2026-06-30 · 27 min
In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Patrick Ford , Customer Success Manager at Softr, a no-code platform for building apps and client portals. Patrick brings a background in education and instructional design, which shapes how he helps customers solve problems and build the software they need. He shares what onboarding looks like when customers must be convinced not only to use a product, but to create something with it, and how Softr’s CS team combines support, sales engineering, and product feedback into a single role.
