Leading for Business Excellence · 2025-08-19 · 36 min
What happens when Continuous Improvement is led from the frontline, not just the boardroom? In this episode, Alex Donaldson and Ben McCready , Process Improvement Managers from Scottish and Southern Electricity Networks (SSEN) share how their BQF award-winning ‘Perform’ programme is equipping managers to lead change in one of the world’s fastest growing electricity networks companies. You’ll hear how Perform helps teams build habits around daily huddles, structured problem-solving, and critical behaviours like accountability and empowerment, bringing to life a culture of ownership and Continuous Improvement. Alex and Ben open up about the early resistance they faced, the tools that helped shift mindsets, and the operational gains that followed, from faster response times to increased productivity and staff engagement. If you’re looking to embed improvement across diverse, distributed teams - especially in high-pressure, high-change environments - this episode will give you practical, people-focused lessons that deliver lasting results. Listen now to discover how behavioural change became the foundation for operational excellence at SSEN.
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