Insurance for the New Possible · 2025-08-27 · 48 min
Insurance for the New Possible was joined by Adrian Davis , Commercial Leader: Financial Services, Insurance and Enterprise Financial Products at Adyen, and Sebastian de Zulueta , Head of Digital Business, EMEA at Chubb. Some of the insights they shared included: - Payments are the gateway to capital movement through an insurer and play a pivotal role in customer acquisition. Payments aren’t just operational - they are strategic levers for growth and retention. - Digital-native consumers don’t benchmark insurers against one another - they compare them to platforms like Amazon or Netflix. The expectation is instant, seamless, and intuitive service. - Optimized and innovative payment functionality can help fight fraud and reduce costs. - While many envision AI personalizing consumer-facing insurance experiences, Adrian noted the most immediate impact today is behind the scenes: claims assessment, fraud detection, and process automation. - The conversation highlighted the insurance gap among SMBs and digital-first entrepreneurs, from Shopify sellers to independent online creators. Platforms that already serve SMBs could become powerful distribution channels for embedded insurance.
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