Hotel Tech Insider · 2024-09-30 · 39 min
How can embracing technology not only streamline operations but also enhance the personal touch in hospitality? In this episode, Christian Müller, Group Manager of Technology at Schani Hotels, reveals how innovative tech solutions are reshaping the guest experience. Key Takeaways: Discover how Schani Hotels transitioned from a traditional app-based check-in system to a seamless digital guest journey, achieving a remarkable 70% adoption rate for mobile check-ins. Learn about the importance of a flexible tech stack that integrates various systems, allowing for automation of 85 operational tasks, ultimately freeing staff to focus on guest interactions. Understand the surprising shift in guest communication preferences, with over 60% opting for WhatsApp over email, and how this personalizes the guest experience.
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