Hotel Moment · 2026-01-07 · 21 min
In this special recast trends episode of Hotel Moment, host Karen Stephens, Chief Marketing Officer at Revinate, and Brenna Turpin, Marketing Coordinator at Revinate, preview what hoteliers should expect in 2026. Withinsights from conversations throughout 2025, they identify five critical themes that will reshape the industry. What you'll learn: Hyper-personalization becomes mainstream : Building on Carlo Del Mistro from Ennismore's 2025 prediction, personalization shifts from collecting preferences and stay histories to actually using that data for tailored experiences. The evolution moves from "one size fits some" broad segments to "one size fits one" individualized offers, with generative AI creating messaging and real-time triggers activating upsells based on guest behavior. Unified tech stacks replace legacy patchworks : Ideas' Future Forecasts report reveals only half of hoteliers currently use mostly integrated tools, but 2026 will drive adoption of cloud APIs and microservices architectures, enabling faster innovation.
Other episodes covering the same guests and topics, from across The B2B Podcast Index.
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The AI booking shift: What hoteliers need to do now56 / 100
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