A year of wild stories & hospitality innovation

Episode notes

In this celebratory New Year's Eve episode of Hotel Moment, host Brenna Turpin, Marketing Coordinator at Revinate, reflects on an extraordinary year for the podcast that saw it reach over half a million listeners and climb to the top three on Apple Podcasts for Hotel Technology. Rather than simply counting downloads, she curates the wild stories, crisis moments, and bold decisions that reminded listeners why hospitality is such a special industry. What you'll learn: Redefining luxury service: Jeff Wielgopolan, Service Director at Meadowood Napa Valley with over 20 years in luxury hospitality including former global senior vice president of learning and development at Forbes Travel Guide, defines luxury as "the ability to not have to think" where guests simply show up and pay while every need is anticipated, explaining how intentional interactions move guests from past travel stress to present moment awareness to future excitement.