From 1 salon to 18 without investors: The playbook behind Epic Hair Designs

Episode notes

It’s 2008, and a retail manager with no hairdressing background convinces his parents to lend him money for a salon purchase. Two days. That’s all it took. Then the Global Financial Crisis hits just as the keys trade hands, and most people would’ve called it a disaster. But Brendon saw it differently. Today, Epic Hair Designs operates 18 salons across Brisbane and the Gold Coast, employing over 200 hairdressers and apprentices, and has become a blueprint for building a thriving multi-location beauty business in an increasingly competitive market. In this episode of Growth Diaries, Brendon Mann, Owner and Director at Epic Hair Designs, shares the full story. What You’ll Learn: Why Epic Hair redefined the salon experience around busy professionals' needs The academy model for talent retention How to leverage partnerships for exponential marketing ROI Why Epic Hair adopted Qantas-style membership structures integrated with CRM systems AI as an operational multiplier Brendon Mann is the Owner and Director of Epic Hair Designs, a luxury, affordable salon chain with 18 locations across Brisbane and the Gold Coast, servicing over 200 hairdressers and apprentices.