Go To Masters Show · 2026-02-10 · 31 min
Melissa Ramirez is the Director of Commission Operations at Cox Communications, where she leads a team supporting 3,000+ sales employees with 99.9% first-pay accuracy. On this episode of the Go To Masters Show, she shares insights from over a decade in comp strategy, technology, and business operations - delivering daily commission statements with mobile access to eliminate shadow accounting and build seller trust. Why shadow accounting happens when reps don't trust the system - daily transparency eliminates mysteries The three-legged stool: people (aligned teams), process (documented intake), and systems (data + internal auditor) How treating comp as strategic versus back-office gets you a seat at the table through storytelling with data
Stacey Mangold (Axway) on If a Rep Can't Explain Their Comp Plan in Two Minutes, Something's Broken88 / 100Hadas Sheinfeld (Sisense) on Leading the Energy, Hiring for Grit & Acting Like a Director First60 / 100Caroline Rocha (Just Eat Takeaway) on Designing Comp Across Cultures, AI Myths & Comp Transparency62 / 100Why the Person Running Your Comp Plan Should Be the One Closest to the Pipeline69 / 100
Jelle Berends (Oyster) on Building RevOps From 1 to 65, Why Playbooks Don't Travel & Comp Design