Benito Piuzzi on Why AI Is an Enhancer, Not the Puzzle

Episode notes

Benito Piuzzi is the Senior Vice President of Organization Strategy at Lakeview Loan Servicing. On this episode of the Go To Masters Show, he shares insights from scaling better.com from a figure to massive growth in 18 months, his McKinsey consulting foundation, and now navigating mortgage tech acquisitions - all through the lens of intentional operations and strategy. Why businesses that win with AI won't have better AI - they'll have better strategies, talent, and org structures The "widget model" that scaled better.com: treating mortgage like an assembly line with precise gearing ratios per role How voice AI held a 20-minute conversation without the customer knowing - and what that means for lead conversion

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