Everything is Fintech Live: PayPal's GM, Small Business and Financial Services Group, Michelle Gill

Episode notes

In this episode of Everything is Fintech , we sit down with Michelle Gill, EVP and GM of Small Business and Financial Services at PayPal, to explore the cutting-edge developments in agentic commerce. Michelle shares insights into how PayPal is revolutionizing the payments landscape by enabling AI agents to autonomously complete transactions, manage subscriptions, and more. From the challenges merchants face in adapting to this new environment to the exciting opportunities for consumers, this episode dives deep into the future of commerce and the role PayPal is playing in shaping it. Key Takeaways: Learn how AI agents are transforming commerce by autonomously completing transactions and creating seamless shopping experiences. Discover how PayPal is helping merchants adapt to agentic commerce through simplified integrations and partnerships with major players like Google and Perplexity. Understand the shift in consumer behavior and how AI-driven experiences are becoming mainstream, with 40% of holiday shoppers expected to use LLM surfaces for discovery. Gain insights into what’s next for agentic commerce, including autonomous order dropping and inventory management by 2026.

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