B2B Storytelling: Michael Brenner on Empathy-Driven Content

Episode notes

Facts tell but stories sell, so what does great B2B storytelling look like today? In this episode of Beyond B2B Marketing, host Lee Odden sits down with Michael Brenner, VP of Thought Leadership and Customer Advocacy at Workday, to talk about how empathy-driven content can help B2B brands tell stories that build trust, drive retention, and stand out. Michael shares insights from his journey from sales to marketing leadership and explains why "marketing has a marketing problem." He argues that marketing's true role is not promotion, it's helping. The conversation covers how thought leadership should focus on consistent value, why retention is the most overlooked growth lever in B2B, and how customer advocacy strengthens both acquisition and loyalty. They also talk about the AI productivity paradox and why AI adoption is ultimately a leadership challenge vs. one about technology. Michael outlines practical guidance for redefining roles, measuring outcomes, and ensuring that storytelling remains human in a world of AI and generative content.