You can position yourself to win wherever you are. Interview with Cinthia Silva

Episode notes

It's essential to identify where you fit and where you can grow, both in your personal and professional life. Join us on our newest Growth Podcast episode featuring Cinthia Silva, a Fintech business strategist, and Women in Tech advocate, ranked among the Top 25 Customer Success Influencers in 2023. She's a testament to igniting her career path and discovering her place in the business world. Dive into her captivating journey from sales to customer success, her triumphs in the U.S. corporate landscape, and much more. In this podcast, you'll: Explore how to deliver value as a Customer Success Manager Uncover effective approaches for companies shifting their focus toward customer success Discover strategies leveraging your network and communities as growth catalysts Dive into the insights behind successful ABM campaigns Unlock the power of the client “champions” and how to win them over. Key moments 0:00 Intro 01:47 Understanding Customer Success 05:30 - New Products vs. Upselling Prioritization 07:54 - Client Expenditure 10:00 - Campaigns to Enhance Customer Engagement 12:20 - Account Managers vs.

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