Why the Godfather of CX Says Employees Matter More Than Customers with Bruce Temkin

Episode notes

Welcome to a brand new episode of Voice Activated: Tuning Employee Insights At Work. Our host Sean Fitzpatrick, CEO of TalentMap is joined by Bruce Temkin, Chief Humanity Catalyst at Temkinsight and the host of the Humanity at Scale podcast, to discuss how organizations can create more meaningful employee experiences through better leadership practices and systematic listening. What You’ll Learn: How to transform HR from an administrative function to a strategic driver of employee potential Why middle managers are crucial for scaling human experience management across organizations The "Catch and Redirect" technique for leaders to build more collaborative, empowering conversations Why vulnerability in leadership matters and how to balance it with executive presence The "Measure, Incentivize, Celebrate" framework for driving lasting behavioral change in organizations Bruce Temkin is the Chief Humanity Catalyst at Temkinsight and the host of the Humanity at Scale podcast Known as the "Godfather of Customer Experience," he is a pioneer in experience management with an extensive background in strategy and operations.