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Index/Ops/Total Retail Talks
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The Strategy Driving Books-A-Million's Brick-and-Mortar Boom

Total Retail Talks · 2026-04-27 · 25 min

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Episode notes

In episode 506 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Kathy Gagliano, executive vice president of merchandising at Books-A-Million, the second largest bookstore retailer operating more than 220 stores in the United States. The discussion begins with the history of the company, dating all the way back to 1917 (0:55). According to Gagliano, the…

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