The B2B Podcast Index
The Secrets of Learning & Development

Critical Thinking in the age of AI

The Secrets of Learning & Development · 2026-06-25 · 8 min

Substance score

13 / 100

Five dimensions, 20 points each

Insight Density3 / 20
Originality2 / 20
Guest Caliber4 / 20
Specificity & Evidence1 / 20
Conversational Craft3 / 20

Valerie Merrill and Julia Bend discuss the importance of critical thinking in decision-making, especially in the age of AI tools that can sound confident yet be incorrect. They outline a practical process for critical thinking - pause, question, check assumptions, look for evidence, consider alternatives, and decide - while acknowledging the real challenges like time investment and organizational resistance to questioning established practices.

Key takeaways

  • Critical thinking requires pausing before accepting information as true and asking clarifying questions, which is increasingly important as AI tools become more persuasive and confidently wrong.
  • The critical thinking process involves checking both your own and others' assumptions, looking for evidence rather than opinion, and considering alternatives before making a decision.
  • Critical thinking takes time and can create friction in organizations with strong 'we've always done it this way' mindsets, but the payoff is better-informed decisions that fit your specific context.
  • Starting with critical thinking practice is simple: pause before accepting something as true, ask one extra question, and get comfortable saying 'I'm not sure, let me think about that.'
  • Critical thinking removes uncertainty but helps you make better-informed decisions and builds confidence to stand behind decisions even when they go against the norm.

Topics in this episode

What our scoring noted

Our reviewer’s read on each dimension, with quotes from the episode.

Insight Density

3 / 20

The episode is almost entirely composed of platitudes and generic advice about critical thinking, with no novel claims or actionable frameworks a B2B operator wouldn't already know. The entire 8-minute runtime yields little beyond 'pause before you accept something as true.'

pause before you accept something as true. Ask one extra question
AI can sound very confident. You know, it can be very persuasive and it can be wrong.

Originality

2 / 20

Every point made is a well-worn cliché: AI can hallucinate confidently, 'we've always done it this way' is dangerous, critical thinking means being curious. There is zero contrarian or first-principles thinking anywhere in the episode.

it's not about being negative or critical in the traditional sense. It's about just being curious and considered
we've always done it this way. It's still quite a strong mindset.

Guest Caliber

4 / 20

There are no external guests - the episode is simply the two co-hosts, a training consultancy founder and a career transition coach, chatting with each other. Neither brings demonstrated depth or scale of experience on AI, cognitive science, or organisational decision-making.

I'm Valerie Merrill, founder of Merrill Consultants, a training and development company. And I'm joined by Julia Bend, founder of Premier Coaching and a career transition coach extraordinaire.
Well, I've loved this little chat, Valerie, so thank you.

Specificity & Evidence

1 / 20

The episode contains zero named companies, zero data points, zero research citations, zero real-world case studies, and zero concrete metrics. Every claim is purely abstract and anecdotal.

when you apply critical thinking, you're less likely to follow something blindly. You spot risks earlier.
AI has made critical thinking, I think, even more important, not less.

Conversational Craft

3 / 20

Questions are introductory-level softballs ('So when we say critical thinking, what is it we actually mean?') with no follow-up probing, no challenge, and no productive disagreement - the hosts agree with each other throughout the entire conversation.

Wow, I'm an influence there. Who'd know? You are, you are.
Yeah, and I like that. It's not about being negative or critical in the traditional sense.

Conversation analysis

Computed from the transcript - who did the talking, and the verbal tics along the way.

Share of words spoken

  • Speaker A55%
  • Speaker B32%
  • Speaker C13%

Filler words

so13you know6uh4actually4right3like2um1I mean1kind of1obviously1

Episode notes

If you enjoyed this podcast, we'd love to hear from you! In this bonus episode of The Secrets of Learning and Development, Valerie leads a timely conversation with Julia on critical thinking in the age of AI and everyday decision-making. Together, they explore why it is no longer enough to accept information at face value, especially when AI tools can produce answers that sound confident but may not always be accurate or relevant. The conversation highlights the importance of pausing, asking better questions, checking assumptions and looking for evidence before making decisions. Valerie and Julia also consider the challenges of critical thinking, from the extra time it can take to the discomfort of questioning established ways of working. They reflect on why phrases such as “we’ve always done it this way” can limit progress and how a more thoughtful approach can support better decisions, greater confidence and stronger outcomes. A practical and timely conversation for anyone who wants to think more clearly, question more carefully and make decisions with greater intention.

Full transcript

8 min

Transcribed and scored by The B2B Podcast Index.

Speaker A: Just before we dive in, a quick moment to say, we won.

Speaker B: The Secrets of Learning and Development has officially been named Podcast of the year 2025. And we're still smiling. We didn't create this podcast with awards in mind. We started it because we love real conversations about growth, challenge, leadership, and learning.

Speaker A: But this award, it tells us that those conversations are landing, that they matter. So if you've been listen, listening, sharing, joining as a guest, thank you. Let's get into today's episode and keep that conversation going.

Speaker C: Welcome to the Secrets of Learning and Development bonus episode. In these special short form episodes, your hosts Valerie and Julia and guests bring you quick insights and practical tips to supercharge your personal and organizational growth. Each bonus episode focuses on a specific topic, delivering actionable advice you can immediately use to enhance your learning and development practices. Whether it's streamlining processes, improving collaboration tools, or exploring fresh ideas, these episodes are designed to equip you with the knowledge and tools for success. Let's dive in and uncover today's nugget of insight.

Speaker A: Hello and welcome back to the Secrets of Learning and Development. I'm Valerie Merrill, founder of Merrill Consultants, a training and development company. And I'm joined by Julia Bend, founder of Premier Coaching and a career transition coach extraordinaire.

Speaker B: Hello, everyone. Today we're diving into something that feels incredibly relevant right now. Critical thinking. Not just in relation to AI tools, but in how we make decisions in everyday life.

Speaker A: And yes, and I think it's one of those topics that everyone agrees is important, but we don't always stop and think about how we actually do it.

Speaker B: Yes. So let's start there. So when we say critical thinking, what is it we actually mean?

Speaker A: Well, that's a good question, Julia. For me, it's about being intentional. It's not just accepting something at face value, whether that's something an AI tool gives you, something a colleague says, or even something you've always believed. It's about pausing and asking, is this right? What's missing? What assumptions are we making?

Speaker B: Yeah, and I like that. It's not about being negative or critical in the traditional sense. It's about just being curious and considered, really.

Speaker A: And I think the process is where this really gets interesting, because it's not just one step for me. And actually, I think you've had a, uh, hand in some of this. For me, if I'm honest, it tends to look something like pause, don't react immediately, question, what am I being told or shown? Check assumptions, mine and others. Look for evidence, not just opinion. Consider Alternatives, what could be true and then decide, be comfortable with that decision.

Speaker B: Wow, I'm an influence there. Who'd know? You are, you are. And that last bit is key, isn't it? Because critical thinking doesn't really remove uncertainty. It just helps you make a better informed decision, really. And so let's bring it into the AI space, because obviously that's front of mind for a lot of people.

Speaker A: Yeah, absolutely. And, uh, AI has made critical thinking, I think, even more important, not less. Because the reality is AI can sound very confident. You know, it can be very persuasive and it can be wrong.

Speaker B: Yeah. I mean. Yeah. And sometimes convincingly wrong, some would say.

Speaker A: Exactly. Yeah. So instead of just thinking, the tool must know best. We have to shift it to does this make sense? Is this relevant in my context? And, um, what is it not telling me?

Speaker B: Yeah, this is relevant in my context. It's something that, you know, that I always have in front of my mind when I'm using it. Now, let's be honest. Critical thinking sounds great in theory, but it's not always easy, is it?

Speaker A: No, no, not at all. No. And there are real downsides. First of all, it takes time and it can create friction. Uh, sometimes it leads you to challenge people or establish ways of doing things,

Speaker B: and that can feel uncomfortable, especially in organizations where we've always done it this way. It's still quite a strong mindset.

Speaker A: Yes. And there's also a risk of overthinking and you can get, uh, you know, end up stuck in analysis mode and not actually making a decision at all.

Speaker B: So what makes critical thinking worth it?

Speaker A: Well, for me, it comes down to the quality of decisions, better decisions, and stronger thinking. So when you apply critical thinking, you're less likely to follow something blindly. You spot risks earlier. Indeed, if there are risks. Mhm. And you make decisions that are fit for your context, not generic.

Speaker B: And I think there's a confidence piece there as well.

Speaker A: Yeah, exactly. Yeah. And you've thought something through properly. You're much more comfortable standing behind it. Even if it goes against the norm.

Speaker B: Mhm. That's right. Let's backtrack a bit. So when we talk about that phrase, we've always done it that way.

Speaker A: Mhm. Yeah, that's the. It's a kind of dangerous sentence in

Speaker B: learning and development or in any organization, really.

Speaker A: Yeah. Critical thinking gives you permission to challenge that, you know, not in an aggressive way, but with curiosity. You know, why do we do it this way? Is it still working and what's changed? Or has anything changed? And often, especially now with AI and the rapid change, the answer is it doesn't work as well as it used to.

Speaker B: And it's not just about work, is it, really?

Speaker A: No, no, no. It shows up everywhere, doesn't it? How we consume information, how we make personal decisions, even how we interpret conversations and situations. It's m about not just reacting, but thinking things through with intention.

Speaker B: So if someone's listening and thinking, this all makes sense. But where do we start? Where would you suggest?

Speaker A: Well, I'm a great one now for keeping it simple. Hey, so pause before you accept something as true. Ask one extra question and perhaps get comfortable saying, I'm not sure. Let me think about that. Because that pause gives you time and that's where that critical thinking can start.

Speaker B: M I'm a great fan of that, so I love that you know that. And it's not about being perfect. It's about being a bit more intentional.

Speaker A: Exactly. Especially in a world where we're being given more information more quickly than ever before.

Speaker B: Yeah, exactly. Well, I've loved this little chat, Valerie, so thank you. And if you've enjoyed today's episode, don't forget to subscribe and share it with someone who might need a little reminder to pause and think.

Speaker A: And we'll see you next time on the Secrets of Learning and Development. Thank you.

Speaker B: Thank you.

Speaker C: Don't forget to subscribe to the podcast so you don't miss future episodes. If you enjoyed this one, we would appreciate it if you could leave us a review as it helps others find the show. Thanks again for joining us. We look forward to exploring more secrets of learning and development with you next time. Until then, keep learning and stay curious.

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