The leader who stopped pretending to have all the answers - And got better results with Jewel von Kempf

Episode notes

Topics Covered How Jewel became an HR leader with no formal HR background, starting from an executive assistant role The neuroscience of stretch response: what happens in the brain when you are pushed beyond what you know and stay in it The employee whose performance was deteriorating and the legal advice Jewel chose to go against How psychological safety changes what people are willing to say and how that changes outcomes The ADA process and what transparent communication between an employee and her manager actually produced Where leaders confuse performing certainty with building trust, and the cost of that confusion How Jewel developed cognitive flexibility across years of startup ambiguity, layoffs, and rapid growth The hero archetype in leadership and why it separates leaders from the humanity of their teams Jewel's own experience of unexpected job loss and what she learned from being on the other side of the process she had led for others Rapid fire: trusting your gut over HR checklists, empathy as the most underrated startup leadership quality, and the glass being refillable Free tools: Pressure and Performance Scorecard, Pressure Reset Scripts Timestamps [00:00:00]…