Ep 142: How People-First Leadership Drives Shop Performance with Chris Cloutier
The Limitless Leadership Podcast · 2026-04-02 · 41 min
Episode notes
In this episode, Josh Parnell is joined by Chris Cloutier, founder and CEO of AutoFlow, at the 2025 APPEX Show in Las Vegas. Chris shares how transparent communication is essential in the auto repair industry, highlighting AutoFlow’s role in building trust with customers. He discusses his three core values—caring enough to make a difference, demonstrating grit, and viewing feedback as a gift—that guide his leadership approach. Chris also offers practical advice for entrepreneurs and shop owners, emphasizing the importance of stepping away from the table to make thoughtful decisions. Learn more about Promotive or start your next search at . Stop managing chaos and start leading with purpose. Visit to learn more about Limitless Leadership coaching, training, and speaking. Visit to book a demo and see how Tekmetric can help you run your shop with more clarity and confidence. Visit to register for Tektonic In Houston, Texas, April 9th - 11th. Visit to learn more about Integrity 1st Car Pros, and to complete the Franchise Fit questionnaire.