The Lights On Podcast · 2026-07-16 · 1h 19m
Kiana Beimes is the General Manager of the OUTRIGGER Waikiki Paradise Hotel in Honolulu, a boutique property known for authentic Hawaiian hospitality. Under her leadership, the hotel rose from #58 to as high as #3 on Tripadvisor and completed a ten-month renovation while maintaining guest satisfaction and keeping her entire 60-person team employed. Kiana was named the 2026 Hawaiʻi Women in Lodging & Tourism Woman of the Year, recognizing her leadership, community engagement, and impact on Hawaiʻi's visitor industry. In this episode… How does a hotel climb from #58 to #3 on Tripadvisor while it's torn up by construction? For Kiana Beimes, General Manager of the OUTRIGGER Waikiki Paradise Hotel, the answer is service over structure: the team's service outweighs anything the building throws at a guest. Kin Sio and Keri Brown sit down with Kiana on The Lights On Podcast to unpack how she did it. Kiana took over a 443-room property as a first-time GM and inherited a 10-month renovation with no buffer floors and no option to close.
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