Actionable tips: Harnessing AI to Drive Revenue and Optimize Customer Experience with Richard Harris
The eCom Ops Podcast · 2025-07-11 · 27 min
Episode notes
Actionable tips: Harnessing AI to Drive Revenue and Optimize Customer Experience Richard Harris is the Founder & CEO of Black Crow AI, a cutting-edge, no-code predictive software that harnesses machine learning to help companies understand likely customer behavior. With over 20 years of experience in tech, Richard has been a part of the industry since the 90s, starting in consulting and eventually serving as the SVP of Strategy for Travelocity during the dot-com boom. Black Crow AI is a trailblazing software solution that helps businesses of all sizes unlock the hidden value in their customer data and improve profitability through machine-learned predictions. By bringing Fortune 500-grade machine learning technology to companies of every size, Black Crow AI empowers e-commerce brands to challenge and disrupt the market, leveling the data playing field. No.1 eCom Operations hack Because we're predicting the future value of every user, you can get a very early read, like in the first 10 minutes or 10 hours of users coming from an influencer campaign, you can say, is this influencer delivering high-value users to me, or more of those 0.02% low-value users.
More from The eCom Ops Podcast
All episodes →- From Views to Sales: The Shoppable Video Playbook with Eitan Koter34 / 100
- When Product Content Is Slowing Down Your eCommerce Growth with Lynn Herman28 / 100
- Your Best Creative Is Killing Your Conversion with Aaron Smedley40 / 100
- The No. 1 Amazon Ad Hack with Kusha Karvandi
- Where do Brands Turn Wrong with Liz Stack