Tattoos to Tech: Larissa Licha’s Mission to Bridge R&D and CS as CEO of Joyn | Episode 072 - The Digital CX Podcast

Topics in this episode

Product Management Customer success Joyn Larissa Licha R&D collaboration

Episode notes

Larissa Licha , co-founder and CEO of Joyn , discusses the challenges of cross-department collaboration between customer-facing teams and R&D, particularly in fast-growing tech companies. She also shares insights from her entrepreneurial journey, emphasizing the need for flexibility in product development and the role of AI in optimizing business processes and decision-making. Also, congrats to Larissa and team for becoming part of the CS Angel community by securing a seed round! Chapters: 02:12 - Larissa’s journey from tattoo artist to tech founder 09:50 - Challenges of scaling at a growing company 14:53 - Founding Joyn to solve cross-department collaboration 17:26 - R&D and customer team misalignment 21:20 - Executives and the unseen cost of simple asks 24:06 - The buffer role between teams and executives 26:17 - Joyn’s role in connecting data and bridging gaps 35:01 - Meeting customers where they work 38:51 - AI as an aggregator of business information 41:23 - Ethical AI concerns in the race to innovate 45:15 - AI becoming a cost of doing business Enjoy!