How Chrissy Bridgeman Transformed Dental Billing Chaos Into 90% Clean Claims Success

Episode notes

Optimizing a dental organization’s revenue cycle takes more than software - it takes strategy, systems, and people. In this episode of The Dental Economist Show, host Mike sits down with Chrissy Bridgeman, CEO and Founder of MODPractice, who describes herself as both a “revenue cycle janitor” and an “engineer.” With years of hands-on experience cleaning up accounts receivable and designing scalable billing operations, Chrissy shares how true RCM excellence lies at the intersection of automation and human expertise. She unpacks the real causes of revenue leakage, the dangers of fragmented processes across multiple practices, and why the best DSOs centralize operations only when they hit the right scale. From achieving 90% first-time claims success to transforming $1.7M in aged AR into a clean ledger, her insights reveal what it really takes to build a high-performing, transparent revenue cycle that supports both profitability and patient experience. Whether you’re managing a single practice or overseeing a growing DSO, this episode is packed with practical strategies on centralization, data-driven accountability, and the balance between technology and human touch.