080_Tackling Healthcare’s Financial Challenges: Cristie Schumacher’s Journey and Key Insights

Episode notes

Send us Fan Mail Host: Jarvis T. Gray, The Quality Coaching Co. Guest: Cristie Schumacher, Revenue Cycle Leader Episode Highlights Opening Inspiration & Leadership Philosophy Cristie kicks things off by emphasizing her dislike for cliché leadership quotes, and instead grounds her approach in the service-oriented nature of true leadership, clearly distinguishing it from management. Career Journey & Origin Story Cristie explains her unconventional entry into healthcare leadership, starting with a need for a job as a teenager to buy gas and working her way up from being a file clerk at Coram Healthcare (later CVS Coram Home Infusion), before expanding her expertise across billing, collections, managed care, finance, and operations. Revenue Cycle 101 Jarvis asks for a big-picture explanation of what "revenue cycle" means in the hospital world. Cristie provides a detailed overview: from authorization and coverage checks, patient financial counseling, billing, claims submission, appeals, collections, and posting, to the nuances of regulations and patient financial experience.

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