The Customer Success Playbook · 2025-05-16 · 9 min
Send us Fan Mail As artificial intelligence promises to revolutionize project management, many professionals feel caught between excitement and overwhelm. In this AI Friday finale of their three-part series, Kevin Metzger and Roman Trebon explore with Elizabeth Harrin how to harness AI's power without losing the human touch. From security concerns to practical applications, Elizabeth delivers a refreshingly pragmatic approach to integrating AI into your project management toolkit without adding complexity to your already full plate. Detailed Analysis The episode begins with a reality check that resonates across industries: despite AI's massive potential, most project managers aren't using it - primarily due to security protocols and corporate restrictions. Elizabeth's survey findings reveal a gap between AI's promises and its practical adoption, setting the stage for a conversation about realistic implementation. Rather than pushing for revolutionary changes, Elizabeth advocates for evolution. Her advice? Start with AI functionality already embedded in your existing tools.
Other episodes covering the same guests and topics, from across The B2B Podcast Index.
Customer Success Playbook - Final Episode with Kevin and Roman31 / 100Customer Success Playbook Podcast S3 E72 - Adrian Swinscoe - Enhancing Customer Experience with AI55 / 100Customer Success Playbook Podcast S3 E71 - Adrian Swinscoe - Unlocking Value in Customer Journeys48 / 100Customer Success Playbook Podcast S3 E70 - Adrian Swinscoe - Data and Customer Storytelling74 / 100Customer Success Playbook S3 E69 - Gayle Gorvett - Scaling AI Governance Without Killing Innovation65 / 100
