The Customer Success Channel · 2022-12-20 · 36 min
In this episode, our host Anika Zubair chats with Prashanth Jothi , Customer Success Manager at HubSpot about how to drive customer outcomes based on customer maturity. The life of a Customer Success Manager (CSM) is never a dull one. Everyday you meet fascinating people, change how businesses operate (normally for the better), and even help a few get out of a hole. Sometimes it can even be a rollercoaster of emotions! But how can a CSM make sure they are making the most of their precious time? What are the best tactical things a CSM can do today to help their customers? How can they ensure every customer in their portfolio continues to see success? And more importantly, how do you measure that success? Podcast enquiries: sofia@planhat.com
Other episodes covering the same guests and topics, from across The B2B Podcast Index.
How B2B Brands Overlook Offline Event AttributionThe Marketing Operator Podcast with Fexingo · on HubSpot90 / 100
Is Your AI Actually Worth What You're Spending? with Parker ConradStrictlyVC Download · on HubSpot86 / 100
How to Sell Against a Competitor Already in the BuildingSales Leadership with Fexingo · on HubSpot85 / 100
Unresolved.cx - Resolution means something different at every company - Craig Stoss - KODIFUnresolved.cx · on HubSpot84 / 100
How B2B Marketers Use Customer Marketing for ExpansionB2B Marketing with Fexingo · on HubSpot83 / 100
Your Marketing Is Sending Buyers Straight to Your COMPETITORS (Here's Why)Demand Decoded: Demand Generation & Business Growth · on HubSpot80 / 100
A special episode: Big thanks to Anika, and a cheerful hello to Malin!71 / 100
Brandon Ramsey, Head of CS at OnsiteIQ - Customer success is not sales
Sue Nabeth Moore, Co-founder of Success Chain - Planning for Customer Success in 2024
Maranda Dziekonski, Senior VP of CS at Datasembly - The importance of revenue in CS
Chris Regester, CCO at Planhat - Delivering customer outcomes with a value framework