From Data to Loyalty: How Verizon Uses Insights to Retain Customers with Subhasish Nanda

Episode notes

In this insightful episode of The Curiosity Current, host Stephanie sits down with Subhasish Nanda, Director of Customer Insights and Analytics at Verizon, to explore the evolving landscape of data-driven customer retention. Discover how AI and analytics are revolutionizing customer experience, why traditional loyalty programs are being reimagined, and what really drives customer decisions beyond price. Whether you're a business leader, analytics professional, or curious about the future of customer engagement, this conversation offers valuable insights into how major telecom companies are leveraging data to build stronger customer relationships. Tune in to learn why understanding your product and customers remains paramount even in an AI-driven world.