The Chief Customer Officer Human Duct Tape Show · 2022-10-21 · 52 min
In this conversation with Cassandra Crowe , Chief Executive Officer at Sharp HealthCare , Cassandra shares some high-level insights regarding the employee experience transformation at Sharp HealthCare and the ways in which this multilayered process impacted business operations and patient experience.
Prioritize Customer Dignity, Listen to First-hand Accounts, and Turn One-time Customers into Loyal Regulars75 / 100How to Measure the Extraordinary in an Experience-driven EconomyCustomer-centric Companies Are Employee-centricWhat I Know: Shared Memories Build BondsFirst Things First: Get the Fundamental Customer Experience Right