The Chief Customer Officer Human Duct Tape Show · 2022-12-29 · 45 min
As we head into the new year, I ask that you revisit this podcast episode, where you'll find many more valuable gems from my friend, Curtis Kopf. Your business - and your customers - will thank you. In my conversation with Curtis Kopf , the Chief Experience Officer at REI , we discuss thought processes and strategies that go into navigating successful CX transformations. Curtis is a seasoned leader and CX practitioner who's worked across a few different industries during his career. He has spent time at Amazon in the early 2000s, Microsoft, Alaska Airlines, and Premera Blue Cross. Curtis definitely knows a thing or two about how to develop a customer-first strategy.
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