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Index/Customer Success/The Chief Customer Officer Human Duct Tape Show
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First Things First: Get the Fundamental Customer Experience Right

The Chief Customer Officer Human Duct Tape Show · 2022-12-02 · 50 min

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Episode notes

In this conversation with Matt Baer - Chief Digital and Customer Officer at the longstanding, iconic retailer Macy's - shares key insights on the importance of getting the fundamental customer experience right before anything else.

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