Success Leaves Clues Ep. 285 - Fixing Access, Awareness, and Benefits Plan Design with Vincent Ng, Director of Group Health Solutions at RBC Insurance

Episode notes

In this episode of Success Leaves Clues, Robin and Al sit down with Vincent Ng , Director of Group Health Solutions at RBC Insurance, to explore one of the most misunderstood challenges in employee benefits today: why employees often don’t use the benefits available to them. With more than 25 years of experience across healthcare, pharmacy, and insurance, Vincent brings a rare perspective to the conversation. As a licensed pharmacist and health benefits leader, he sits at the intersection of clinical care, digital transformation, and employer-sponsored health strategy. The discussion reveals a surprising truth: many benefit plans look rich on paper, yet employees struggle to access them in practice. Vincent explains why awareness gaps, fragmented platforms, and overly complex plan designs often prevent employees from engaging with their benefits until a crisis occurs. The conversation explores how employers and advisors can rethink plan communication, simplify access, and organize benefits around real human problems instead of administrative categories.