Emma Banks - Hilton| Buffet hype & the importance of F&B in sustainability

Episode notes

Vice President, F&B Strategy & Development Europe, Middle East, and Africa @Hilton This episode will leave you hungry for more! Emma Banks Vice President, F&B Strategy & Development Europe, Middle East, and Africa at Hilton joined us for an episode of SMACK at the recent Future Hospitality Summit in Abu Dhabi hosted by the Bench to tell us her story. Fritz and Emma discussed the gourmet plate of all hospitality topics: F&D. Wait, F&D?! Yes, Food & Drinks as Emma rightfully calls it. Let’s be honest: has anyone ever used the word “beverage” in a normal context? Emma and Fritz talked about the most important meal of the day, breakfast and its impact on customer satisfaction. Emma’s love and hate relationship for buffets, and how to generate an ethical and fiscal win for hotel owners and customers by reducing food waste with the help of AI. She explained that food waste makes up an incredible one-third of global carbon emissions - and we couldn’t agree more with her and her team that The future of hospitality is sustainability, not only in terms of food waste and plastic reduction, but also in terms of sourcing locally and responsibly.

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