Retailgentic · 2025-09-11 · 58 min
In this episode of Retailgentic, Deloitte’s Chief Futurist Kasey Lobaugh joins us to explore the future of agentic commerce. Kasey has spent nearly three decades advising global retailers, brands, and manufacturers. He launched Deloitte Digital, now a multibillion-dollar business, and today leads Deloitte’s Future of the Consumer Industry platform. Known for coining the “great bifurcation” of consumers, Kasey helps executives anticipate disruptive forces and chart strategy amid seismic change. Scot and Kasey unpack the forces reshaping commerce and the role of AI: Six forces shaping the consumer industry The great bifurcation of value vs.
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