Retailgentic · 2025-11-06 · 31 min
OpenAI’s Chief Economist Ronnie Chatterji joins Scot Wingo on the Retailgentic Podcast to unpack OpenAI's recent National Bureau of Economic Research working paper "How People Use ChatGPT". From asking vs. doing to AI-powered shopping behavior, this deep dive reveals how generative AI is transforming the economy and how soon “agentic” commerce will redefine online retail. This episode is more than a window into OpenAI, it’s a look at the data shaping how humans and agents will interact, shop, and make decisions in the years ahead. If you care about where AI is really headed, this one’s not just worth your time, it’s required listening. Timestamps: 02:00 - Meet Ronnie Chatterji, OpenAI’s Chief Economist 06:00 - How the ChatGPT usage study began 10:30 - What surprised the team most 15:00 - Asking vs.
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