Retail Doctor Group · 2026-03-08 · 31 min
We're excited to present a session where Brian Walker, CEO of Retail Doctor Group, engages in conversation with John Ball, the Managing Director of Google Customer Solutions AUNZ. This episode includes: How the current era is seen as a pivotal "technology revolution" that will transform industries and the workforce. Advancements in AI and machine learning are driving rapid changes, with a faster adoption curve compared to previous tech revolutions. The workforce will evolve, with some jobs changing or disappearing, while new roles emerge - adaptability and a willingness to learn will be crucial. Consumers are increasingly expecting personalised, seamless retail experiences powered by data, analytics and technology. Emerging technologies like 6G/7G networks, IoT, robotics and humanoids will continue to enhance the retail experience. Retailers, especially those with legacy systems, need to embrace change, partner with experts, and adapt to evolving customer needs to stay competitive. Don't miss this thought-provoking discussion on the intersection of technology, humanity, and the retail industry's future!
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