Retail Doctor Group · 2026-03-08 · 28 min
We're delighted to present a thought-leadership session where Brian Walker, Chair & Founder of Retail Doctor Group, talks to global retail influencer and author Steve Dennis about the bifurcation of retail, the speed of disruption, and what this means for modern retail leaders in the lead up to 2030. At the centre of the conversation is the bifurcation of retail, a structural shift where growth increasingly concentrates at two very different ends of the market. On one side sit large-scale retailers using logistics, technology, and ecosystem advantages to deliver price and convenience at scale. On the other are distinctive specialty and premium brands creating meaningful customer value through differentiation. Retailers caught between these positions face mounting pressure as the market polarises. Walker and Dennis also examine the increasing concentration of industry growth among a small number of dominant players, the emerging role of agentic AI in shaping purchasing behaviour, and the importance of building organisations capable of moving at the speed of disruption.
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