REALLY Know Your Customer · 2022-08-15 · 1h 0m
Meet Gail and Bruce Montgomery. They are the high-energy co-founders of ExperienceYes, a truly one-of-a-kind business, set out to bring fun into organizations that want to improve trust, relationship-building, and EQ to make higher-performing teams. With similar backgrounds in professional acting, singing, and dancing in New York City, they both made their way into the corporate world. Gail and Bruce found a way to bring these two very different worlds together in 2013 when they launched ExperienceYes. In this episode, Gail and Bruce generously share their 4 rules for improving the customer experience using Improv. 4 Rules for Improving Customer Experience (using Improv) 1. Say “yes, and” more. 2. Listen with the intent to learn and serve. 3. Support teammates at all costs. 4. Trust your instincts. The goal of their sessions is to use applied Improv to make you uncomfortable (in a safe space), so you can start getting comfortable during ambiguity. And laughter. A lot of laughter.
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