181 - Voice AI For Small Businesses with Laurent Cohen

Episode notes

Voicemail trains your customers to give up, and it trains you to live on your phone. We sit down with Laurent Cohen, CTO of GetOblick, to unpack a sharper idea: not every call deserves an interruption, but no opportunity should be missed. From missed leads to unhappy customers, we talk about why small and local businesses feel the pain of inbound calls more than anyone, and why voice AI is finally good enough to change the default. We dig into what modern voice AI for small businesses actually does beyond “answering the phone”: filtering spam, handling service and pricing questions, supporting multiple languages, and even delivering thoughtful upsells when it makes sense. Laurent explains why the real differentiator is not a flashy voice, but the instruments behind it: the data, the guardrails, and the fallback logic that knows when to hand off to a human. Trust is the unlock, so we discuss a practical rollout path that starts small and scales up as confidence grows. Then we zoom out to the platform bet: GetOblick as a voice-first directory that becomes a voice-only directory.