Predictable B2B Success · 2026-06-02 · 46 min
Imagine building one of the world’s first cold email automation platforms, then deciding not to chase hypergrowth or venture capital but to grow profitably by serving a very specific kind of customer well. In this episode of Predictable B2B Success, Vinay Koshy speaks with Jeremy Chatelaine, founder and CEO of Quickmail, to discover how he prioritized product excellence and customer retention in a fast-moving SaaS landscape. With over 400 podcast episodes, an industry-defining book, and the trust of agencies managing hundreds of clients, Jeremy’s story flips conventional SaaS wisdom on its head. He reveals how the internal calculus of “good fit” versus “bad fit” customers can make or break a business and why refusing a paying customer can sometimes be more profitable in the long run as opposed to customers who destroy value, the unusual economics of retention vs. acquisition, and why delivering exceptional customer results like, booking 4.22 times more meetings than the competition, is about much more than emails and automation.
$15 Trillion Locked in Client Invoices - Get Paid Faster75 / 10054% More Leads at Trade Shows Without a Bigger BudgetWhy B2B Go-to-Market Fails at Sequencing, Not ExecutionWhy Your Data-Driven Decisions Are Still Emotionally DrivenTurn B2B Buying Committee Stalls Into Closed Deals