Now Brands Talk · 2022-09-15 · 36 min
88% of customers believe that brand experiences are just as important as the products and services. If your company isn’t already aligned with the future of customer experience, you’re going to get left behind. Brian Solis , VP, Global Innovation Evangelist at Salesforce , talks about what the customer experiences of the future look like and what brands can do to start designing them strategically. We also feature a question from one of our listeners who sent in a question to podcast@ada.support Join us as we discuss: Innovating your brand’s interactions Developing a strategy to create exceptional brand experiences Why the future of business is experiential
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The Relationship Between Sales and Customer Success
The Crossover Between Brand and Customer Experience
3 Main Takeaways About the Next Chapter of CX
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