Mastering CS: Candid Leader Insights · 2026-07-14 · 19 min
In this episode of the podcast, Irina Cismas , Head of Marketing at Custify, sits down with Victor Romijn , Customer Success Manager at Runner.ai, an AI chatbot that helps hotels and holiday parks communicate with their guests. Victor brings a unique background in marketing, community management, and improv coaching to Customer Success. He shares what it's like being the sole CSM at a fast-growing startup, how he balances enterprise and SMB accounts, how he uses AI tools like Claude in his daily work, and what improv theatre taught him about building stronger customer relationships.
