Building Communities That Last: Copilot Adoption, Microsoft 365, and the Human Side of Technology with Heather Cook [Microsoft]

Episode notes

Heather Cook shares her remarkable journey from studying theater to becoming one of Microsoft's most influential community leaders. Her Microsoft story began more than 25 years ago when she joined the original SharePoint "Tahoe" project, helping write the very first customer case studies that introduced SharePoint to the world. From there, she built a career around customer advocacy, event production, marketing, and community engagement, eventually becoming a Microsoft MVP before joining Microsoft full-time. Heather explains how storytelling, creativity, and relationship-building have shaped every stage of her career and why communication skills remain just as valuable as technical expertise in today's AI-driven world. WHY STRONG COMMUNITIES OUTLAST TECHNOLOGY Technology constantly changes, but great communities continue to grow because they are built around people rather than products. Heather discusses how her theater background taught her the importance of collaboration, shared purpose, and creating memorable experiences.

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